Due to the unique nature of every jewelry repair, we will need to assess you item(s) in person. Generally most repairs will need to be sent to our jewelers.

For watch repairs, both locations are equipped to replace most watch batteries and other minor fixes (replacing lug pins, band adjustments) in store. Please see our list of watch batteries we can not replace below.

Most watches, yes! We are unable to work on manual watches. Below is a list of watch brands we do not work on:

• Skagen
• Tissot
• Rado
• Rolex
• Atomic watches
• Concord
• Cima

You only need to bring your item(s). Please have a general idea of how much you initially paid for your item, or what it is appraised at. This information is needed when we write a description in order for it to be covered by our insurance. Most repairs do not require a down payment at the time of drop-off.

No. While certain repairs have fixed prices, every repair is different and needs to be assessed in person by our trained staff. At the time of drop-off an associate will clean your item(s) and discuss the nature of the repair(s) with you.

Please ask your associate at the time of drop-off when you might be able to expect your item back. Most repairs will have a Promise Date at the top of your receipt that the item should be back by. The associate will call you as soon as it is ready.

Please bring your Claim Check that you received when you dropped off your item. If you lose or forget it, no worries! We also accept a valid form of ID, such as a Drivers License. If someone else will be picking up your repair, please call us ahead of time to authorize the pick-up.

We are not purchasing jewelry pieces at this time. We are only accepting items for scrap gold and silver.