Return Policy

At Grader Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.

Return Conditions

Your purchase, in original condition, may qualify for refund, exchange or store credit within seven (7) days of original purchase. Your purchase, in original condition, may qualify for store credit within thirty (30) days of original purchase. Any item showing signs of use or wear will not be accepted for return.

Receiving a Refund

A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Cash and check refunds are not available at any in-person locations. A check will be issued within ten (10) business days for a return to be posted.

Gift Returns

Gift returns are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.

Order Cancellations and Amendments

We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within seven (7) days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.

Personalized Items

Personlized items and custom jewelry are not eligible for returns at this time. 

Custom and Special Order Items

Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing) falls under this category and as such is not eligible for return or exchange.

If you have questions , please don't hesitate to contact us at:

Grader Jewelers - Groton
500 Long Hill Rd
Groton, CT 06340
(860) 445-8767

Grader Jewelers - Norwich
561 W Main St.
Norwich, CT 06360
(860) 887-8667



Grader Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.